Silgan Containers Corporation

Voice of the customer: Silgan excels in quality, tech support and service

The “voice of the customer” is a survey conducted by an independent research company to gather feedback from our customers. We are proud to say that Silgan customers cite can quality, technical support and responsive service as our top three strengths.

Here is what some customers had to say about us in 2008:

“Quality has always been good. That's why we continue to use them as our sole supplier. We've tried other suppliers, but we've never been as happy with them as we've been with Silgan.”

"Silgan's technical service support is very strong. They have a solid staff behind their technology. If I'm technically challenged, Silgan has the right resources.”

"Based on what I know, it's because they go out and look for new things. They never stop to let things interfere. They are always open to finding better packaging to improve their customer's operation. It is not all just about selling a unit; it's looking to the future.”

“They're very supportive. Some of the new products we use come from their efforts.”

"It's the fact that they always come to us with new ideas and testing coatings.”

“They built a development center and invested in a lot of potential capabilities. They didn't have that before. If they wanted to do something, they would have to break into a production center. They took resources and carved them out of the tech service area. It's your job to go do the developing initiative stuff. They can do can stretching, can shaping, and peelable ends. They have testing equipment to test the package performance."

Sales lift

Voice of customer